KRYO

At Bougie, customer satisfaction is our top priority. If you're not happy with your purchase, we’ll make it right. Please review the policy below for details on returns, refunds, and how to report product issues.

Eligibility:
• Items must be returned within 7 days of delivery.
• Shoes must be unworn, undamaged, and in their original packaging.
• All original tags, inserts, and accessories must be included.

Refunds:
• Once we receive and inspect your return.
• Approved returns will be refunded to your original payment method within 5–10 business days.
• You will receive a confirmation email once your refund is processed.

Partial Refunds may be granted if:
• Items are not in original condition, are damaged, or missing parts (not due to our error).

Damaged or Incorrect Items:
• If your order arrives damaged or you received the wrong item:
• Contact us within 7 days of delivery.
• We’ll resolve the issue quickly with a replacement or full refund at no extra cost to you.

How to Return:
• See a defect? Capture it on video, send it to us on WhatsApp, and we’ll step in with a refund!