Return and Refund Policy
Refund & Return Policy – Bougie Originals
At Bougie Originals, customer satisfaction is our top priority. If you’re not happy with your purchase, we’ll make it right. Please review the policy below for details on returns, refunds, and product issues.
Eligibility
Returns are accepted within 7 days of delivery.
Shoes must be unused, unworn, and in original packaging.
All tags, inserts, and accessories must be included.
Customers must record an unboxing video at the time of delivery, which will serve as proof in case of damage, defects, or missing items.
A receipt or proof of purchase is required.
REFUNDS
- Once your return is received and inspected, we’ll notify you by email.
- If approved, refunds will be issued to your original payment method within 5–10 business days.
- You’ll also receive a confirmation email once your refund is processed.
- Partial refunds may be granted if:
- Items are not in original condition.
- Items are damaged or missing parts (not due to our error).
- Sale items cannot be refunded—only regular-priced products are eligible.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 7 days of delivery at support@bougieoriginals.com (or WhatsApp).
- Share the unboxing video with us for quick resolution.
- We’ll arrange a replacement or full refund at no extra cost.
Exchanges
- Exchange requests must be raised within 7 days of delivery. Requests submitted after this period may not be accepted.
We currently offer exchanges for a different size of the same product, subject to availability. Only one size exchange per order is permitted.
To request an exchange, contact our customer support within 7 days of delivery with your order number and the reason for the exchange. Our team will review the request and provide for the pickup from delivered address. The product will be inspected after it is received. The replacement product will be dispatched only after the returned product passes our quality inspection.
The product must be unused, unworn and in its original condition, with the original box, packaging, tags and accessories intact.
Defective or damaged shoes may be replaced with the same model and size.
Warranty
- All Bougie Originals sneakers come with a 3-month standard warranty against manufacturing defects.
- An additional 1-month extended warranty is included (total 4 months).
- Warranty does not cover wear & tear or damage caused by misuse.
Partial COD – Refund & Cancellation Terms
- The ₹99 advance payment is adjusted against the total order value and is refundable where the customer is eligible for a refund under our Returns & Refund Policy.
- If the customer cancels the order after it has been processed or dispatched, or refuses to accept the order at the time of delivery, the ₹99 advance payment may be deducted towards order processing, packaging, shipping, and return-to-origin (RTO) costs.
- If the order is cancelled by BOUGIE Originals due to reasons attributable to us, or if the order cannot be delivered due to an issue attributable to BOUGIE Originals or our logistics partner, the ₹99 advance payment will be refunded.
- Any eligible refund will be processed to the original payment method used for the advance payment, subject to the applicable refund timelines.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company or bank (processing times may vary).
- If you still haven’t received your refund, email us at support@bougieoriginals.com.
Need Help?
For any questions about refunds, returns, or warranty, please contact us at:
support@bougieoriginals.com
